***This job is currently closed as of 11/14/2022*** 

Job details:

Job Type: Full-time, fully remote, flexible hours
Base Compensation:  $72K-75K per year, fully paid healthcare benefits. 

About the Role
The Merchandise and Technology Coordinator’s role is to maintain our information technology systems and networks while producing sales, providing  point-of-purchase and shelf management services. You will get the right product to the right place, at the right time, quantity and price, performing operational, technical and administrative tasks to ensure functionality and efficiency of computer and telecom systems.

As a Merchandise and Technology Coordinator, you must be a critical thinker and problem-solver with great attention to detail. Since end user support and  teamwork are important aspects of the role, excellent communication and  people skills are required.

Dual Wield Studio does not support AI-generated art/work. Any applicants must be aware that we expect all art/work to be original efforts created by the applicant.

Merchandise & Technology Coordinator Primary Job Functions:

Tasks and Responsibilities:

• Maximizes customer interest and sales levels by displaying products appropriately in our storefront. 
• Produce layout plans for our online storefronts, maintaining store shelves and pulling reports for our Accounting and Business Development teams as needed. 
• Liaise with our warehouse partners to ensure the safe transportation and delivery of stock from our manufacturers to our warehouse, and from our warehouse to partners and clients.
• Evaluation and testing of potential storefront and systems tools to be used across DWS.
• Provide technical support or training for systems and networks.
• Act as the link between end users and higher level support.
• Perform storefront and systems troubleshooting, repairs and data restoration.
• Perform system maintenance activities (e.g. Google Drive backups) for the organization, conducting regular audits of our systems and tools, and maintain licenses and upgrade schedules in Flowhaven.
• Collaborate with other professionals to maintain standards and  functionality across the organization. 
• Manage our storefront inventory.
• Build and maintain spreadsheets to monitor stock and true cost.
• Build constructive customer relationships and team with channel partners to build pipeline and close deals.
• Remain up to date with industry’s best practices, conducting research to improve DWS’s systems and workflows. 
• Track and maintain documentation in Notion, describing workflows and processes for future-proofing.
• Taking notes in meetings when appropriate, distributing them across the organization to maintain transparency.
• Addressing and coordinating inventory transportation with our warehouse partners.

Requirements:

• Proven working experience in merchandising, e-commerce, or comparable experience with networks and systems.
• Excellent verbal and written communications skills. 
• Strong listening, presentation and decision making skills. 
• Solid knowledge of IT systems and applications; experience in network management and help desk support is a plus. 
• Ability to troubleshoot and repair issues. 
• Strong communication and interpersonal skills. 
• Great attention to detail. 
• Excellent organizational and coordination abilities.
• Intermediate Excel Knowledge (required)

Nice To Have:

• Advanced Excel Knowledge (writing complex formulae) a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times, but not often. 
• Travel may be requested but Dual Wield Studio does not have any plans to do in-person events (or have an in-person office) while the pandemic is in effect. 
  

States we can hire remotely from:
California, Colorado, Illinois, Indiana, Maryland, North Carolina, New Jersey, Texas, Virginia, Washington, Wisconsin.

At Dual Wield Studio, we are dedicated to fostering a workplace that is diverse, inclusive, and equitable. If you are interested in this position but discover that your past experience doesn't precisely match all the required qualifications, yet you observe significant overlaps with your accomplishments, we warmly encourage you to apply. Your ideal role might be closer than you think!

Compensation and Benefits:

Health Insurance: We offer a robust health insurance plan that covers medical, dental, and vision expenses for you and your eligible dependents. 

401(k) Plan: You will have the opportunity to contribute to a 401(k) retirement savings plan, with a company matching program to help you build financial security for your future.

Profit Sharing Program: We believe in recognizing and rewarding the hard work and dedication of our employees. As part of our commitment to fostering a collaborative and inclusive work environment, we offer a comprehensive profit sharing plan that allows you to share in the company's success. 

Bonuses: Two yearly bonuses are paid out to the entire team based on profits earned. 

Vacation and Personal Time: We understand the importance of work-life balance. You will be entitled to paid vacation, sick time, and a number of time off programs for various life events. 

Holidays: We observe a comprehensive list of paid holidays to allow you to spend quality time with your loved ones and celebrate special occasions. 

Flexible Work Arrangements: We offer flexible work arrangements, including options for remote work and flexible hours, to accommodate personal and family needs.

Dual Wield Studio LLC is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment  without regard to race, color, religion, sex, disability, age, sexual orientation,  gender identity, national origin, veteran status, or genetic information.

Dual Wield Studio LLC is committed to providing access, equal opportunity and  reasonable accommodation for individuals with disabilities in employment, its  services, programs, and activities. To request reasonable accommodation, contact management.

This is a fully remote position.

About Dual Wield Studio

Our Mission:

We believe in the transformative power of fandom and the passion of fans as a creative force to create high-quality merchandise.

Our Values:

• Compassion above all else
  • Respect the time, well-being, expertise, and limits of our team and the folks we work with.
• Direct but not unkind
  • Approach with good intent extended to all involved and feel empowered to speak up. 
• Act in service of fandom
  • Look to fandom wants and needs for guidance; champion equitable inclusion and stay true to what we identify with and understand as fans ourselves.
• Prioritize sustainability
  • Make treasure, not trash. Seek sustainability in process, compensation, materials, methods, testing, partnerships, and beyond.
• Solutions-oriented while striving for excellence
  • Consider each challenge with the aim to act while striving for your best to set yourself and others up for ongoing success.